TERMS &
CONDITIONS

01 — WHO WE ARE AND HOW TO CONTACT US

1.1 Gymgrade is an online activewear and fitness apparel brand operating from Ernakulam, India.

1.2 You can contact us by email at support@gymgrade.co or by telephone at +91 94960 55936.

1.3 If we need to contact you about an order, we may use the email address, telephone number or delivery details provided at checkout.

02 — PLACING AN ORDER

2.1 By placing an order, you are offering to purchase the selected products.

2.2 An order confirmation confirms receipt of your order but does not necessarily mean that it has been accepted.

2.3 Your order is accepted when Gymgrade confirms dispatch or otherwise confirms that it has been approved for fulfilment.

2.4 We may reject or cancel an order where:

• a product is out of stock;
• payment fails or cannot be verified;
• delivery information is incomplete or incorrect;
• an incorrect price or product description was displayed;
• fraud, misuse or unauthorised activity is reasonably suspected; or
• the order violates these Terms or applicable law.

2.5 If we cancel a prepaid order, the amount paid will be refunded to the original payment method, subject to bank and payment-provider processing times.

03 — PRODUCT INFORMATION

3.1 We take reasonable care to ensure that product descriptions, images, colours, materials, sizes, measurements and prices are accurate.

3.2 Product colours may appear slightly different depending on screen settings, lighting and photography.

3.3 Measurements may have reasonable manufacturing tolerances.

3.4 The placement of logos, prints, embroidery or patterns may vary slightly between individual products.

3.5 Accessories or styling items shown in product images are not included unless clearly stated.

3.6 Product availability is subject to stock.

04 — PRICES AND PAYMENT

4.1 Prices are displayed in Indian Rupees unless another currency is clearly stated.

4.2 Prices include applicable taxes unless stated otherwise.

4.3 Delivery charges, Cash on Delivery charges and other applicable fees will be shown before the order is confirmed.

4.4 We may change prices at any time. A price change will not normally affect an order already accepted.

4.5 If a product is displayed at an obviously incorrect price, we may contact you to confirm the corrected price or cancel the order and refund any payment received.

05 — PAYMENT METHODS

5.1 Available payment methods are displayed at checkout and may include UPI, cards, net banking, digital wallets, Cash on Delivery or other methods made available by our payment partners.

5.2 You confirm that you are authorised to use the selected payment method.

5.3 Payments may be processed by independent payment gateways, banks or financial institutions. Their security checks, terms and processing times may apply.

06 — CASH ON DELIVERY

6.1 Cash on Delivery may be available only for selected products and serviceable locations.

6.2 We may contact you to verify a Cash on Delivery order before dispatch.

6.3 Cash on Delivery may be restricted where a customer repeatedly refuses deliveries, provides incorrect details or places orders that reasonably appear fraudulent.

07 — SHIPPING AND DELIVERY

7.1 Orders are shipped according to our Shipping Policy.

7.2 Delivery dates and timelines are estimates unless we expressly confirm a guaranteed date.

7.3 Delivery may be delayed by courier issues, weather, public holidays, natural events, government restrictions, incorrect addresses, failed delivery attempts or events outside our reasonable control.

7.4 You are responsible for providing a complete and accurate delivery address, postcode, email address and telephone number.

7.5 Where an order is returned because of an incorrect address, refusal of delivery or repeated failed delivery attempts, reasonable additional shipping charges may apply before the order is sent again.

7.6 An order may be treated as delivered when accepted by you or by a person authorised or reasonably available to receive it at the delivery address.

08 — OWNERSHIP AND RISK

8.1 Ownership of a product passes to you after full payment has been received and the product has been delivered.

8.2 Risk of loss or damage passes to you when the product is delivered to you or an authorised recipient, subject to rights that cannot legally be excluded.

09 — CANCELLATIONS

9.1 You may request cancellation before an order has been packed or dispatched.

9.2 We do not charge a cancellation fee for an order successfully cancelled before dispatch.

9.3 Once an order has been packed or dispatched, cancellation may not be possible and the Return & Refund Policy may apply instead.

9.4 Submitting a cancellation request does not guarantee that cancellation can be completed before dispatch.

9.5 Approved refunds will be returned to the original payment method, subject to applicable processing times.

10 — RETURNS, EXCHANGES AND REFUNDS

10.1 Returns, exchanges and refunds are governed by our Return & Refund Policy.

10.2 A product may be required to be:

• unused and unwashed;
• unworn, except for a reasonable fit check;
• free from stains, odours, damage, pet hair or alterations;
• returned with original tags attached;
• returned with original packaging where reasonably possible; and
• accompanied by valid proof of purchase.

10.3 Final-sale, personalised or hygiene-sensitive products may be excluded from change-of-mind returns.

10.4 This exclusion does not apply where a product is defective, damaged, incorrectly supplied, materially different from its description or otherwise required to be accepted under applicable law.

10.5 Nothing in these Terms limits a consumer right or remedy that cannot legally be excluded.

11 — DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

11.1 Please inspect your order promptly after delivery.

11.2 If a product is damaged, defective, incorrect or materially different from its description, contact support@gymgrade.co within the period stated in our Return & Refund Policy.

11.3 Please provide your order number, a description of the issue and clear photographs or videos where reasonably available.

11.4 An unboxing video may be helpful but is not the sole condition for reviewing a genuine complaint.

11.5 After assessment, Gymgrade may provide a replacement, exchange, refund or another remedy required by applicable law.

11.6 A claim may be refused where damage was caused after delivery through misuse, alteration, improper care or normal wear and tear.

12 — PRODUCT CARE

12.1 You must follow the washing, drying, ironing, storage and care instructions shown on the product label or product page.

12.2 Damage caused by misuse, improper washing or drying, bleaching, excessive heat, alteration, normal wear and tear or failure to follow care instructions may not be treated as a manufacturing defect.

13 — PROMOTIONS AND DISCOUNT CODES

13.1 Promotions, discount codes, giveaways, referral offers and introductory offers may have additional conditions.

13.2 Unless otherwise stated:

• only one discount code may be used per order;
• codes cannot be exchanged for cash;
• codes cannot be applied after an order has been placed;
• selected products or collections may be excluded;
• an expiry date or minimum order value may apply;
• discounts may not apply to shipping or other charges; and
• offers cannot normally be combined.

13.3 We may refuse or reverse a discount obtained through fraud, misuse, manipulation or an obvious technical error.

14 — COUNTRY OF ORIGIN

14.1 Country-of-origin information will be displayed on the relevant product page, product label, packaging or another location required by law.

14.2 Where an imported product is sold, importer details will be displayed where legally required.

15 — LIMITATION OF LIABILITY

15.1 Nothing in these Terms excludes or limits a liability, consumer right or remedy that cannot legally be excluded or limited.

15.2 To the fullest extent permitted by law, Gymgrade will not be responsible for indirect, incidental or unforeseeable loss arising from the purchase or use of products.

15.3 Gymgrade is not responsible for loss or damage caused by:

• incorrect information supplied by the customer;
• misuse of a product;
• failure to follow care instructions;
• unauthorised alteration of a product;
• normal wear and tear;
• events outside our reasonable control; or
• independent third-party services, except where Gymgrade is legally responsible.

16 — EVENTS OUTSIDE OUR CONTROL

16.1 Gymgrade is not responsible for delay or failure caused by events outside its reasonable control.

16.2 These events may include natural disasters, fire, flood, extreme weather, epidemic, pandemic, government action, internet or power failure, transport disruption, courier interruption, labour disputes or supply-chain disruption.

17 — CHANGES TO THESE TERMS

17.1 We may update these Terms to reflect changes in products, services, payment or delivery arrangements, business operations or legal obligations.

17.2 Updated Terms will be published with a revised "Last updated" date.

17.3 Changes will not unfairly affect an order already accepted.

18 — GOVERNING LAW AND JURISDICTION

18.1 These Terms are governed by the laws of India.

18.2 Subject to applicable consumer rights and the jurisdiction of appropriate consumer commissions, courts and statutory authorities, disputes relating to these Terms are subject to the competent courts in Ernakulam, Kerala, India.